At Tiaki Voyages Tours, we understand that travel plans can change due to unforeseen circumstances. However, since organizing tours involves advance payments to hotels, transportation providers, guides, and other local partners, certain costs are incurred even before the journey begins.
This Cancellation Policy outlines the terms and conditions for cancellations, rescheduling, and refund eligibility. By confirming a booking with us, you agree to comply with the policy as stated below.
All cancellations must be communicated in writing via email to support@tiakivoyages.com.
Cancellations received verbally or through unofficial channels (e.g., WhatsApp or phone calls only) will not be considered valid.
The date on which the written cancellation is received by Tiaki Voyages Tours will determine the applicable cancellation charges.
If you decide to cancel your tour for any reason — including personal, medical, family, or professional circumstances — the following charges will apply:
| Cancellation Timeline (Before Trip Start Date) | Cancellation Fee Applicable |
|---|---|
| 30 days or more | 25% of total tour cost deducted |
| 15 to 29 days | 50% of total tour cost deducted |
| 8 to 14 days | 75% of total tour cost deducted |
| Less than 7 days or No Show | 100% of total amount deducted (No refund) |
Note:
In rare cases, Tiaki Voyages Tours may cancel a tour due to reasons beyond our control, such as:
If such a situation arises, we will:
No monetary refund will be processed in such cases.
“Force Majeure” refers to events beyond our reasonable control, such as:
In such cases, all refunds will be subject to vendor discretion and actual recoverable amounts from hotels or transport providers.
Tiaki Voyages Tours will not be held financially responsible for losses caused by Force Majeure events.
We will, however, make every effort to offer alternate travel dates or credits for future bookings.
If you wish to reschedule or postpone your trip:
Tiaki Voyages Tours reserves the right to decline rescheduling if vendors are unable to accommodate the change.
The following services are strictly non-refundable, irrespective of cancellation timing:
If a refund is approved, the amount will be processed within 14–21 business days after receiving the official cancellation email.
Refunds will be issued:
Please note that bank charges, payment gateway fees, and taxes will be deducted from the refund amount.
In the case of partial cancellations — such as dropping one traveler from a group, skipping a particular activity, or shortening the trip — the refund will be calculated based on the unused service and vendor policy.
Tiaki Voyages Tours will make every effort to minimize losses, but full refunds are not guaranteed for partial changes.
If a traveler fails to arrive at the departure point or misses any part of the tour due to delay, illness, or any personal reason, it will be treated as a “No Show.”
In such cases, no refund or rescheduling will be applicable, and the full amount will be forfeited.
If you are unable to travel due to illness, hospitalization, or personal emergencies, Tiaki Voyages Tours may — at its discretion — offer a travel credit for future use.
However, medical certificates or proof will be required, and approval will depend on our vendor’s cancellation policy.
If your booking includes services from third-party operators (airlines, railways, or independent local vendors), their individual cancellation and refund policies will apply in addition to ours.
Tiaki Voyages Tours will assist you in the coordination process but is not liable for third-party refund decisions.
For group tours or corporate packages, separate cancellation rules may apply based on the group size, vendor commitments, and advance payments made.
These terms will be clearly stated in your Group Booking Agreement.
Tiaki Voyages Tours reserves the right to modify, amend, or update this Cancellation Policy at any time without prior notice.
The latest version will always be available on our official website (www.tiakivoyages.com).
